Terms of Service

Last updated: October 03, 2025

These Terms govern the supply of website design, hosting and ongoing maintenance services by Hugo Hull Web Designs (“we”, “us”, “our”) to business customers (“you”, “your”). By accepting our proposal or paying the first invoice, you agree to these Terms.

Who we are

Legal name: Hugo Hull
Address: LE1 1AA
Email: support@hugohull.com

The service (subscription)

Our core offer is a monthly subscription:

• £150 per month, 12-month minimum term (“Minimum Term”). After the Minimum Term, it renews month-to-month.
• Includes: initial design & build using our in-house templates; hosting & SSL; analytics setup; unlimited text/image edits with same-week turnaround (Mon–Fri); monthly check-in.

Exclusions (quoted separately): new pages beyond the initial site, major redesigns/rebrands, custom features/apps, ecommerce builds, copywriting, photography, complex/ongoing SEO, third-party platform migrations, urgent same-day work.

“Unlimited edits” — scope

“Unlimited” means reasonable, non-accumulated content changes to existing pages (e.g., swapping text, images, or minor layout tweaks). We may batch requests and schedule them within the same-week window. Repeated or large structural changes may be quoted as mini-projects.

Your responsibilities

• Provide timely content, approvals, and access (e.g., domain registrar/DNS).
• Warrant that you own or have rights to all supplied content and that it is lawful and non-infringing.
• Respond to draft/revision requests so timelines are met.

Payment

• First invoice due on acceptance; thereafter monthly in advance via Stripe/direct debit/card.
• Overdue sums may lead to suspension after 7 days. Interest may be charged at 4% above Bank of England base rate from the due date until paid.

Term, renewal, cancellation

• Minimum Term: 12 months from first payment.
• After the Minimum Term you may cancel with 30 days’ written notice (email is fine).
• Early cancellation: fees for the remaining months of the Minimum Term become immediately payable.
• We may cancel for non-payment, abuse, illegal content, or material breach (unused time is not refunded).

Intellectual property & hosting

• We retain ownership of our underlying templates, components, and code framework.
• You own your brand assets, copy, and supplied images.
• On cancellation and upon full settlement of fees, we will provide a static export (HTML/CSS/JS and assets) on request. Hosting and related services end on the termination date unless agreed otherwise.

Service levels & downtime

We aim for high availability but do not guarantee uninterrupted service. We will remedy hosting incidents with reasonable speed. Planned maintenance may occur with notice where practicable.

Acceptable use

You must not use the site or services for unlawful, harmful, or infringing content (including IP infringement, hate, malware, or illegal products). We may remove or disable material we reasonably believe breaches this clause.

Data protection

For personal data submitted via your website (e.g., contact forms), we act as your processor and will:

• process data only to provide the services,
• keep it secure and confidential,
• assist with data subject rights where appropriate,
• delete or return data on request at end of service.

See our Privacy Policy for details, including our subprocessors (hosting, analytics, form handling) and international transfers where applicable.

Liability

Nothing limits liability for death/personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Otherwise, our total liability in any 12-month period is capped at the fees you paid to us in that period. We are not liable for indirect or consequential loss, loss of profits, or failures of third-party platforms/services.

Changes to these Terms

We may update these Terms. Material changes will be notified by email and take effect 30 days after notice. Continued use after changes constitutes acceptance.

Governing law

These Terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction.

Business-only clause

You confirm you are purchasing for business purposes and not as a consumer. If you are a consumer, see Annex A.

Annex A — Consumers

If you are a consumer, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for off-premises/distance contracts. You can ask us to begin work within that period; by doing so you acknowledge you may lose the right to cancel once the service is fully supplied, and you will pay reasonable costs for work performed up to cancellation.

Contact

Questions about these Terms? Email support@hugohull.com.